Discounts. Drink Specials. $15 jugs of cider. $3 Glass House wines.
These are just a few of the many words we love to hear when we go to a pub, a bar or a club. But, of course, surprise, surprise, there is a catch. In order to get our drink specials, we have to download their app or ‘like’ their Facebook page. Now, we all know that by the time we rock up to the pub or club, we’re already sort of intoxicated (I’m sure I’m not the only one who loves doing pre’s), so convincing us to download the app is too easy. We show them we downloaded the app and we get our drink specials.
Sounds easy? I reckon it is. But there’s more to it.
You see, some pubs have already recognised that by getting us to download their app for a drink special was seen as an incentive. So they thought why not take it to the next level and make it into a whole new business.
What do I mean by that?
Instead of just making it a one time thing, these pubs want to make it a regular occurrence in which you have to keep going back to the app to retrieve your drink special. Pubs such as The Malvern Vale Hotel and The Royal Derby Hotel are great examples of this mobile app marketing strategy such that they have adopted a reward point system. You could choose any of the options to earn points and once you have accumulated enough points, you can finally retrieve a reward (and get drunk).
Sound like a long process? Let me show you a step by step of it.
Step 1: Download app.
Step 2: Agree to Terms and Conditions & Connect to Facebook
Step 3: Get bombarded with pop-up notifications
Step 4: Make use of the app (or don’t)
As you can see, it already tells you to submit your mobile number to earn 7 reward points. This is just another incentive to kick start your points.
Step 5: Earn points
Other ways to earn points is by checking in, inviting friends, taking a photo with the app and sharing the app.
Step 6: Redeem points
Once you have earned your points, you can finally redeem them. Such rewards are:
So why do marketers get you to go through this whole process of downloading the app and following all these steps?
It is because they want you to engage with the app, get use to it and soon enough like it. And when you do, you start to spread the word. When that happens, they have succeeded in getting their brand name out in the public. Their brand awareness is extended not only to current customers but to future customers.
With that, I leave you with a question.
Is it worth going through this entire process just to get some sort of reward, be it tangible like a beer or intangible like customer satisfaction?